Terms and conditions

If you make your room reservation through our website we ask for a 10% deposit per room, at time of booking. The deposit is 100% refundable if cancelled 7 days before arrival

The remaining balance is payable 7 days before arrival.

If we need to cancel your holiday we will fully refund you. No further payment other than the cost of your stay at No.38PZ will be made.


For the comfort of our other guests we have taken the decision that we can only accept children of 10 years or above. If you book without notifying us prior to the booking we reserve the right to refuse the booking upon arrival.

Travel insurance

Although we try to have a flexible cancellation policy you may need to change your plans at the last minute. Please remove the costly problem of cancelling your holiday by taking out insurance, however unlikely you think your cancellation may be. PLEASE TAKE OUT INSURANCE AS SOON AS YOU BOOK in order to cover yourself fully. Please understand that you were made aware of these terms at time of booking in order for us to save your room for you. Please don’t ask us to waver our terms and conditions.

Lost Property

We are more than happy to post any lost items subject to the costs of postage. Due to the high volume of lost property we reserve the right to give to charity or dispose of lost property if it is unclaimed 2 weeks from the stay date.

Room allocation

No.38PZ reserves the right to relocate you to an alternative room of equal size or greater. If we need to relocate to a smaller room we will offer the option of a full refund if you do not wish to stay or refund the difference in value of the two rooms if you prefer to stay.

No exceptions will be made to the terms and conditions.